Returns & Exchanges

At ELEGOO US, we want you to be completely satisfied with your 3D printing and electronics purchases. We offer a 30-day return window for products in their original condition and packaging to ensure a seamless experience.

1

Contact Support

Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the item in its original box including all accessories, manuals, and tools, ensuring the RMA number is clearly marked on the outside.

3

Ship the Item

Send the package to our designated US warehouse using a carrier of your choice; we recommend using a trackable shipping service for security.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing