Frequently Asked Questions

Everything you need to know about our 3D printers and electronics.

Where does ELEGOO US ship from and how long does it take?

Orders placed on our US store are typically shipped from our local warehouses in the United States. Standard shipping usually takes 3-7 business days depending on your location.

What is the warranty policy for 3D printers?

We offer a 1-year limited warranty on the main components of our 3D printers, excluding consumable parts like LCD screens, FEP films, and nozzles, which have specific shorter coverage periods.

Can I return my product if I change my mind?

Yes, we accept returns within 30 days of receipt for most items in their original packaging. Please note that shipping fees for non-quality related returns are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and convenient checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

Where can I find the latest firmware and software for my device?

You can download the latest firmware, drivers, and slicing software directly from the 'Download' section on our official website to ensure your printer operates with the latest features.